Shipping and Returns

Take pride in knowing that we stock all products that we sell.  Most orders are shipped within 24 business hours. If for some reason an item you ordered is out of stock, we will notify you either by phone or email. In order to process your order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification. All items are professionally packed to ensure safe shipment. 

Shipping - USA & Canada
UPS shipping is available for all 48 continental US states and most locations in Canada.
Canada Post expidited shipping will be used for Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, PO boxes and rural areas in some cases. If the shipping fee for your order is more than the standard shipping rate, your order will be placed on hold until all costs have been confirmed and agreed upon.
Tracking number will automatically be emailed to email address you provide to us within 24 hours of shipment. All orders are shipped from our Vancouver, BC location in Canada unless otherwise stated in the product description.
Backorders and Special Orders
On occasion, we temporarily run out of stock for a particular item that is regularly in stock. This dramatically increases the time it takes to ship your item. If your item is backordered, we will send you an email notifying you of this. You have the option to wait until stock arrives, upgrade to another product or a full refund right away. If we're unable to complete your order, we will send you an email and issue a refund. 
Order Cancellation
If you cancel your order after it has been shipped, you will be responsible for all charges associated with shipping and handling. 
Refused Delivery
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling.
Payment Options
We welcome MasterCard, Visa, American Express, PayPal, Interac Online or Wire Transfer. 
Return Policy
Returns are accepted within 14 days of the product being delivered.  All returns are charged a 15% restocking fee for any and all returns for refunds. If merchandise is defective, we will replace it within 14 days of the product delivery date at no charge to the customer. Defective item or content discrepancies must be reported within 14 days of delivery. You must notify us within 14 days of receiving the item by email or phone at 1-877-762-5432. Return Merchandise Authorization (RMA) number is required for any returned merchandise. Buyer must contact us for a RMA # prior to shipping it back. Packages returned without an RMA number will be refused and rejected. Returns must have all original packaging, accessories and be in the same condition as when the customer receives it. Item must be shipped back in new, ready-to-sell condition and properly packed. Units returned and found not to be defective are subject to a 15% restocking fee and item will be sent back to the customer at their expense. All shipping charges are not refundable. We will not accept any responsibility for items lost or damaged during return transit.
Return Procedure
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. IMPORTANT: Please make sure to fully troubleshoot all problems and contact the manufacturer and/or forum support sites for help before contacting us for an exchange. Units returned and found not to be defective will be returned at the buyer's expense and are also subject to a 15% restocking fee.
You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be obtained by emailing Ground Control Electronics will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box. 
Credit Card chargeback
If you place a chargeback with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $50.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did receive it . NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank! 
If you wrongfully and fraudulently dispute a credit card charge, Ground Control Electronics will turn all your information, including, but not limited to address, phone number, and IP address to a third-party collection agency. Your account will be reported to all credit bureaus as a delinquent collection account and this will severely damage your credit rating for at least the next seven (7) years. Credit card fraud is a crime and will not be treated lightly. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. 
We consider credit card chargebacks to be fraud if you made no reasonable effort to notify us that a problem existed, indicate the transaction was not as described, or to resolve or clarify a situation or matter. A simple phone call, email or letter normally resolves any misunderstandings.  We can be reached at 1-877-762-5432 between the hours of 10am to 6pm (Pacific Standard Time).
All products are sold with manufacturer's limited warranty. If the merchandise happens to be dead-on-arrival (DOA), we will replace it. We must be notified of defect within 14 days of receiving the item by email or phone. Defective items will be replaced with the same item. The customer must, to the best of their ability insure the merchandise is defective and no operator error is involved. The DOA 14 Day Exchange Policy only covers merchandise that has manufacture defects. It does not cover damage caused by factors out of the control of Ground Control Electronics or the improper use or handling of the merchandise by the customer. Improper use or handling includes such things as using 3rd party software, improper connections, and/or improper operating environments. 
After our 14 day exchange warranty has expired, you must contact the manufacturer for warranty service. 
Ground Control Warranty Plan
Ground Control Warranty Plan is an optional, paid warranty, where the product can be sent back to Ground Control for warranty within the specified period. This option can be used upto 3 times throughout the duration of the warranty plan, with shipping charges being paid by the customer for both ways. The Ground Control Warranty Plan must be purchased at the time of the product ordered and is only valid for that 1 product and must match the serial number of the product on file with us. The warranty plan only covers the receiver being purchased and not the accessories that come with it, such as: remote control, USB flash drive, USB wifi, cables, batteries, etc.  The Ground Control Warranty Plan cannot be purchased after the original order date. In the case of a customer who ordered the Ground Control Warranty Plan would like to return a product for warranty, they must first contact Ground Control TV via email or phone to explain the problem and to get an RMA #. Returns without an RMA # will be refused delivery and returned to the customer at their expense. Ground Control reserves the right to either repair, exchange or upgrade the returned product and will notify the customer of the outcome before shipping back the product.  Ground Control Warranty Plan is only available on selected products.
Terms of Use
We do not provide or condone the use of third party software.